Case Study
Replacing Paper Warranties with a Digital Trust Platform
Etrust is a digital warranty management ecosystem — a Customer App, a Merchant App, and a Distributor Portal — that eliminates paper receipts, enables real-time claim tracking, and gives retailers a new revenue channel.
At a glance
Etrust PVT Ltd
Sustainability & Digital Records
iOS · Android · Web
Mobile App Development, Web Application, UI/UX Design, Cloud & DevOps
1+ Year — Ongoing Partnership
4 engineers + 1 designer
Paper fades. Receipts get lost. Warranties go unclaimed.
Every household has a drawer full of crumpled warranty cards and faded receipts. When something breaks, the document you need is the one you can't find. For consumers, this means lost money — warranties they paid for but can never claim.
For retailers, the problem is equally painful. Paper-based warranty issuance is manual, error-prone, and creates no lasting connection with the customer after the sale. There's no way to track claims, no channel for promotions, and no data on the products they've sold.
Etrust approached us with a clear vision: eliminate paper warranties entirely and replace them with a secure, digital system that benefits both sides of the transaction — consumers who buy products and the retailers who sell them.
Problem Discovery
Deep-dive into the pain points of both consumers and retailers to map the full warranty lifecycle.
UX Research & Design
User journey mapping, wireframes, and high-fidelity prototypes tested with real users before writing a line of code.
Scalable Platform Architecture
Designed a shared backend serving two distinct mobile apps and a web portal — built for growth from day one.
Agile Development
Two-week sprints with continuous delivery, automated testing, and regular stakeholder demos.
Launch & Iterate
Production deployment on both app stores, followed by continuous improvements driven by real user feedback.
A dual-app ecosystem designed for two distinct users
Rather than building a single app trying to serve everyone, we designed two purpose-built mobile applications — one for customers and one for merchants — connected by a shared platform with a web-based Distributor Portal for supply chain oversight.
Two Apps, Not One
Customers and retailers have fundamentally different workflows. A customer wants to store and claim. A retailer wants to issue and track. Cramming both into one app would compromise both experiences.
Mobile-First Architecture
Warranty management happens at the point of sale (retailer) and at the point of need (customer). Both moments are mobile — so the apps had to be fast, offline-capable, and intuitive on small screens.
Distributor Web Portal
Distributors need oversight over their retailer network, inventory, and warranty claims — a dashboard-heavy workflow best served by a web application with full analytics.
Built for Trust
Warranty data is sensitive. We implemented KYC verification for merchants, encrypted storage for all records, and a transparent claim resolution workflow that both parties can track in real time.
Three products. One connected ecosystem.
The Etrust platform consists of a Customer App, a Merchant App, and a Distributor Web Portal — each designed for its specific user but sharing a unified backend for seamless warranty lifecycle management.
Customer App
A digital warranty wallet where consumers receive, store, track, and claim warranties — with smart reminders so nothing expires unnoticed.
Merchant App
A business tool for retailers to issue digital warranties, manage claims, run promotions, and build lasting customer relationships — all from their phone.
A production-ready platform on both app stores
Etrust launched successfully on both iOS and Android with two distinct applications, establishing a new category of digital warranty management in the market.
Mobile Apps Launched
Platforms (iOS, Android, Web)
Product Categories Covered
Paper Warranties Needed
Related Solutions & Industries
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